Frequently asked questions

If you suspect that there is a fault in the vehicle or if your vehicle has been damaged, read and observe the following information before contacting a Volkswagen dealership or qualified workshop. You may also find useful information in the index under the headings Things to note or Checklist.

Irregularity	Some possible causes	Possible solution
Engine does not start.	Vehicle battery is discharged.	Jump start the engine. Recharge the vehicle battery.
	The incorrect vehicle key is being used.	Use a valid vehicle key.
	Fuel level is too low.	Fill the tank.
Vehicle cannot be locked or unlocked with the vehicle key.	The battery in the vehicle key is discharged. The vehicle key is too far away from the vehicle.	Replace the battery. Move closer to the vehicle. Synchronise the vehicle key. Unlock or lock the vehicle manually.
Unusual noises.	Cold engine, brake assist systems, refuelling with autogas.	Refer to the index under entries for Noises.
Unusual handling.	Assist systems are active.	Refer to the index under entries for Assist systems.
Unusual handling.	Dual clutch gearbox DSG® is too hot.	Stop the vehicle immediately.
The vehicle has no vehicle jack, spare wheel or breakdown set.	Equipment depends on type of vehicle.	No direct solutions possible as it depends on the equipment level. Contact a Volkswagen dealership if necessary ⇒ Vehicle toolkit.
The interior monitoring system triggers a false alarm.	Windows or electric panorama sliding/tilting glass roof are open. Item attached to the interior mirror is moving. Mobile telephone vibrates in the vehicle.	Remove any objects that could trigger a false alarm.
The road ahead is not lit up properly.	Headlight has been adjusted for driving on the left or on the right. Headlight not adjusted correctly. Bulbs have failed. Dipped beam headlight not switched on.	Switch the headlights over for driving on the left or right. Adjust the headlight range. Change bulbs. Switch the dipped beam headlights on.
Electrical consumers not working.	Low vehicle battery charge.	Recharge the vehicle battery.
	Low fuel level.	Fill the tank.
	Fuse blown.	Check fuse and replace as necessary.
Fuel consumption is higher than indicated.	Short distances driven. Uneven acceleration.	Avoid short journeys. Think ahead when driving. Accelerate evenly.
	An electrical consumer is switched on.	Switch off all consumers that are not needed.
	Fault in engine management system.	Have the fault rectified.
	Tyre pressure too low.	Adjust the tyre pressure.
	Driving in hilly regions.	No direct solutions possible.
	Driving with a trailer or roof carrier.	Check whether it is needed. Remove if not needed.
	Driving with a heavy load.	No direct solutions possible.
	Driving at high engine speed.	Select a high gear.